Aftersales Service Performance Improvement
Increase your profitability and customer satisfaction with efficient after sales management using our customized coaching program.
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Automotive Coaching & Training Programs
Develop added-value programs for automotive customers (mainly vehicle manufactures, leasing companies…) to accompany the brands and their field teams in the implementation of programs in their networks to improve sales, dealer profitability and increase customer satisfaction and loyalty.
Why does automotive coaching & training programs exist?
DEKRA’s coaching and training follows an in-house developed & proven methodology.
DEKRA’s expertise in automotive coaching and training activities facilitates the link between manufactures and their field network.
DEKRA’s trainers and coaches helps the field forces to understand and adopt the evolutions coming from the OEMs.
Customer Experience Improvement
Reliable advice and special programs to optimize customer satisfaction in the automotive industry.
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Digital ChaMP - Digital Transformation Change Management
Customized change management consulting for car dealerships and retailers: We guide you through the digital transformation process.
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Workshop and Stores Efficiency
Our reliable strategies for optimizing workshop and stores efficiency save valuable time and contribute positively to the bottom line.
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