Automotive Brand Performance Audits
Effective management of dealer and brand assessments to achieve ultimate customer satisfaction
Carmakers rely on individual dealers to promote and maintain brand image and ensure customer satisfaction on their behalf.
This includes following internal procedures and compliance with local and international standards, legislation and regulations. Targeted checklist audits and performance assessments qualify dealer staff as dependable corporate ambassadors.
About Automotive Brand Performance Audits
We provide solid solutions to ensure brand protection, increase dealer efficiency and boost customer satisfaction. Our experts are your neutral partners in making sure carmaker standards are met and maintained. With our checklist audits we assess dealers to improve their performance.
Our services cover:
- Standard Audits
- Mystery Shopping
- Warranty Audits
- Incentive Audits
- Stock Audits
We help you evaluate the performance and compliance of your dealers, workshops and continuing customer service representatives to protect your brand.Standard Audits
We offer a unique opportunity for critical analysis and improvement based on the unfiltered, real-life experiences of your customers.Mystery Shopping
We help manufacturers ensure quality services at the dealerships and workshops selling and servicing their products.Warranty Audits
We conduct comprehensive and efficient sales incentive checklist audits to ensure discounts follow your corporate policies and campaign strategiesIncentive Audits