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Warranty audits

Enhance quality with automotive warranty audit services

Quality warranty services are an essential part of ongoing customer care and demonstrate a strong commitment to customers. However, manufacturers need confidence that contracted aftersales requirements are met, warranty processes are applied correctly and network partners deliver the expected level of service.
DEKRA automotive warranty audits provide an independent assessment of partner compliance and performance, helping to ensure quality after-sales services and boost customer satisfaction.
Your Benefits
Better warranty process control

Improve warranty processes by identifying non-appropriate warranty allocations and process issues, while ensuring incentives are appropriately applied.

Stronger brand and customer loyalty

Enhance your brand with quality warranty services and support high customer satisfaction to encourage loyalty.

Realistic customer service insights

Gain a clear picture of your actual customer service record and partner performance.

Modern digital audit approach

Use smart tools and AI-powered solutions to improve audit efficiency, reduce costs, strengthen decision-making, and enhance the quality of warranty assessments.

How We Support You

Maintaining high-quality warranty services across dealer networks requires an accurate evaluation of partners' performance and the assurance that requirements and expectations are being met. Effective warranty processes and compliance with warranty rules, including the appropriate application of incentives, are essential to supporting customer satisfaction and brand image.
Using a standardized auditing process tailored to your specific circumstances and needs, we support you from preparation and planning through auditing and reporting to ensure quality performance and customer satisfaction.

Our Audit Approach

Define the individual audit requirements and specifications and prepare the warranty audit accordingly.
Plan the audit process based on your specific circumstances, needs and agreed requirements.
Conduct the standardized warranty audit across the relevant dealer services to assess quality performance.
Document and evaluate the audit results to provide a clear assessment of partner performance and warranty processes.
We also provide complementary benchmarking analysis of warranty process practices at your request to support effective improvement recommendations.

Your Partner for Automotive Warranty Audits

  • Independent Automotive Expertise: Our experienced auditors have an in-depth understanding of the automotive industry and provide objective, independent audit services.
  • Actionable Improvement Insights: We help you identify areas and processes for improvement, providing insight into your ongoing customer service.
  • Stronger Customer and Brand Performance: We help you deliver quality service, boost customer satisfaction, and strengthen your brand image to gain a competitive advantage in the global market.